When was the last time you angrily tweeted about a product or service you were unhappy about? Or maybe you took to Facebook? How many of those angry public posts got you a response from the company’s customer service reps? Customer service is a huge, changing market right now with the widespread use of social media as a form of user testimonials. On this episode we will be talking about why this is a genius idea, how it fits into a social media strategy, and some best practices in the industry.
About the Show
Social Media Meltdown goes live every Tuesday evening at 7:00pm EST for an interactive show. Interact with the hosts Katelyn and Joe, two veteran podcasters and social media enthusiasts, live on air by tweeting at them @katelynshelbyand @speedyf40 or at the show directly, @socialmediamelt. For more information on past shows and how to tune in live, visit the Social Media Meltdown FB page.